Although the coronavirus (COVID-19) has caused uncertainty in the housing market, we’d like to reassure our AR firms that we will continue to support you during this unpredictable period.
Our key priority is to ensure that your business is impacted as little as it can be during this period and that our business partners, colleagues and members remain safe.
In relation to what we’re currently doing to reduce the impacts of coronavirus (COVID-19) on our AR Firms, we’ve put together a list of frequently asked questions for mortgage advisers and their customers below.
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AR Firm FAQS |
Advice For Mortgage Customers |
Our Updates |
Useful Resources |
AR Firm FAQs
- You may ask the client(s) on email that they have read and accept the terms of the fee agreement. This will demonstrate client understanding and will satisfy our process, however it is unlikely (although untested by us) that such confirmation would stand up in court should the client refuse to pay. Therefore proceeding on this basis carries a risk of non-payment.
- Your firm may set up its own arrangement with an e-signature provider, such as DocuSign at its own expense. An electronically signed document will also satisfy our procedures.
Both solutions will allow you to deliver fee documents and get them returned, reducing the obstacles caused by self-isolation and home-working.
We are now extending use of document upload via the client site to allow customers to copy and upload traditional ‘paper’ documents, providing a clear legible copy is provided.
We have been liaising with a number of lenders to understand whether they will revise their approach on certification of documents.
We would however, continue to urge you to exercise increased vigilance during this time. With uncertainty around incomes, increased levels of non-face-to-face sales, and the fact that the current situation with coronavirus (COVID-19) is giving everyone other things to think about, fraudsters are taking advantage of these factors. Therefore the importance of conducting due diligence on your clients, reviewing their documents thoroughly and questioning anything unclear or unusual has never been more vital.
Please click the scheme headers to review the full information on each scheme.
Coronavirus Job Retention Scheme
All UK employers with a PAYE scheme will be able to access support to continue paying part of their employees’ salary for those that would otherwise have been laid off during this crisis. HMRC will reimburse 80% of wages, up to a cap of £2,500 per month.
Self-Employed Income Support Scheme (SEISS)
The scheme will provide a grant to eligible self-employed individuals or partnerships, worth 80% of their profits up to a cap of £2,500 per month. The scheme will be open to those where the majority of their income comes from self-employment and who have profits of less than £50,000.
Small Business Grant Funding
Support for small businesses that already pay little or no business rates because of small business rate relief (SBRR), rural rate relief (RRR) and tapered relief. This will provide a one-off grant of £10,000 to eligible businesses to help meet their ongoing business costs.
Retail, Hospitality and Leisure Grant*
Businesses in these sectors with a rateable value of under £15,000 will receive a grant of £10,000. Businesses with a rateable value of between £15,001 and £51,000 will receive a grant of £25,000.
*Please note that this would only be relevant to those whose premises fall into the retail bracket.
The Coronavirus Business Interruption Loan Scheme
The Coronavirus Business Interruption Loan Scheme supports small and medium-sized businesses, with an annual turnover of up to £45m, to access loans, overdrafts, invoice finance and asset finance of up to £5 million for up to six years.
Support for Businesses Paying Tax
All businesses and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time to Pay service. These arrangements are agreed on a case-by-case basis and are tailored to individual circumstances and liabilities.
Also commission for protection will only be paid on non-indemnity terms, so please submit to the insurer on this basis as it will avoid any delay of payment once the policy goes into force.
The above will apply even where a lender or insurer requires the case to be submitted by another adviser.
To see a list of lenders who are offering payment holidays for customers affected by coronavirus (COVID-19) take a look at L&G Mortgage Club’s Coronavirus COVID-19 Update page.
Please manage your client’s expectations – these are unprecedented times and it’s important clients understand withdrawal of products and delays in getting updates are a feature of the market at the moment.
To see what criteria / underwriting changes lenders have made as a result of the coronavirus (COVID-19) take a look at L&G Mortgage Club’s Coronavirus COVID-19 Update page.
See contact options for individual lenders during the coronavirus (COVID-19) pandemic (for customers and brokers) by taking a look at L&G Mortgage Club’s Coronavirus COVID-19 Update page.
Advice for Mortgage Customers
With the national situation positioned as delicately as it is, now, more than ever, the importance of ensuring that your clients have the answers they need when they need them cannot be understated. Below are some of the most common questions being asked by mortgage customers in relation to the current coronavirus (COVID-19) outbreak.
Our Updates
Continued Coronavirus Impact: An Update From Rob Clifford (23rd April)
Coronavirus (COVID-19) Government Support for Businesses (9th April)
Coronavirus Support Hub – Now Live! (9th April)
Changes to CAL (3rd April)
Clarification on the Update From Rob Clifford (1st April)
Coronavirus Impact: An Update From Rob Clifford (1st April)
Coronavirus Update: Business Standards (27th March)
Coronavirus Update: Offices Closed (26th March)
Coronavirus-related scams warning (20th March)
Coronavirus Update (17th March)
Coronavirus Update Business Standards (18th March)
Coronavirus Update (12th March)
Stonebridge reveals COVID-19 business continuity results (16th April)
Stonebridge extends COVID-19 business support with new hub (9th April)
Keep calm and carry on (6th April)
Coronavirus (COVID-19) statement (24th March)
What contingency arrangements should mortgage advisers have in place for COVID-19? (23rd March)
Was 11th March a turning point? (16th March)
Useful Resources
Source | Content |
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GOV.UK | Government advice on home moving during the coronavirus (COVID-19) outbreak |
HomeOwners Alliance | Buying and selling a home during the coronavirus lockdown? |
HomeOwners Alliance | Mortgage Holidays: Everything You Need To Know |
Which? | Can you move house during the coronavirus lockdown? |
Really Moving | What qualifies as an essential move? |
Property Reporter | UK home movers determined to continue with plans at earliest opportunity |
Source | Content |
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NHS | Advice for everyone - Coronavirus (COVID-19) |
GOV.UK | Coronavirus (COVID-19): what you need to do |
Citizens Advice | Coronavirus Resources |
World Health Organisation | Coronavirus disease (COVID-19) advice for the public |
Mind, The Mental Health Charity | Coronavirus and your wellbeing |
Mind, The Mental Health Charity | Coronavirus and your wellbeing – for young people |
HomeOwners Alliance | Help with your council tax bills during coronavirus pandemic |
Right Move | Coronavirus: Your home working preparation check list |
BBC | Coronavirus: How to work from home, the right way |
Samaritans | Coronavirus (COVID-19) Support Appeal |
Legislation.GOV.UK | The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 |
Mental Health Foundation | Looking after your mental health during the Coronavirus outbreak |
Bipolar UK | Coronavirus Emergency - How We Can Support You |
Which? | Consumer Coronavirus Information |
Source | Content |
---|---|
GOV.UK | COVID-19: support for businesses |
Advisory, Conciliation and Arbitration Service (acas) | Coronavirus (COVID-19): advice for employers and employees |
GOV.UK | Tax helpline to support businesses affected by coronavirus (COVID-19) |
Bank Of England | Our response to Coronavirus (COVID-19) |
Smartr Criteria - Legal & General | SmartrCriteria - Lender Criteria |
Mind, The Mental Health Charity | Coronavirus: supporting yourself and your team |
Legislation.GOV.UK | The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 |
Scottish Government | Coronavirus in Scotland |
Confederation Of British Industry (CBI) | Coronavirus Hub |
AMI (Association of Mortgage Intermediaries) | Guide to saving protection policies |