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Business Standards Support

We have a dedicated business standards team on hand to help you with managing all aspects of the mortgage broker compliance process.

All of our Appointed Representatives are allocated a dedicated business standards manager, along with an extended team of assessors based in our head office. The whole team work closely with our member firms across all aspects of the compliance process, from file checks to one to ones, observations and more.

This is backed up by a field team able to deliver face-to-face compliance support when needed. Our goal is to ensure that our member firms and their clients are protected at all times.

This Includes:

  • In-house & Remote Compliance Teams

    • We provide personalised telephone and email support to our member firms for compliance monitoring, queries and guidance. Face-to-face support is provided in the early stages to help our members find their feet and to help with ongoing compliance supervision for them and their staff.

     

  • Regulation & Policy Updates

    • We keep our member firms up-to-date with FCA regulation changes and amendments to government policy and directives. Whether it be imminent changes or longer term planning, we provide the support to help our members adapt to and implement what is required.

     

  • Case Reviews

    • We carry out regular reviews of customer files, with detailed feedback and technical guidance provided to help maintain best client outcomes.

  • Regular Feedback Meetings

    • We conduct personalised meetings with our member firms’ compliance team liaison to discuss file review outcomes, industry updates and share mortgage broker compliance best practices.

     

  • Robust Compliance Monitoring

    • We ensure that our members keep up to date with FCA Training & Compliance requirements by providing handy reminders and regular CPD content via our market-leading software.

  • Compliance Committee

    • We have a dedicated team to monitor lender changes and adapt our compliance framework accordingly. We’ll also liaise regularly with lenders and provide high-level audit monitoring to protect our members and their businesses.

To benefit from this and more join Stonebridge today >

Hear From Our Network:

Where Stonebridge differ from other networks is the level of support. The business development managers and their assistants are easy to access. In the compliance department, there is always someone who will talk to you. So if you’ve got any questions, you don’t have to do everything by email. You can just have a quick conversation which makes everything so much easier…

- Paul Spoelstra, Assured Mortgage Advice

To have the support and consistency that Stonebridge is able to give means that, from my business perspective, I’ve been able to succeed over the last year which I don’t know I would’ve been able to otherwise.

- Rebecca Shuttle, MIMA Mortgage & Protection Advice

I haven’t got a bad word to say about Stonebridge. They have always been really supportive of me, and my business has gone in the right direction. They’re always there at the end of the phone. I think that’s the most important thing for me. If I am stuck I can ring someone, they can tell me the answer and I can crack on with my job.

- Tom Andrews, Salcey Mortgages

I don’t consider going anywhere else. The fees are fair. You can talk to the staff and CEO like they are your best friends.

- Matt Clarke, Matt Clarke Mortgages Services

[On Stonebridge compliance support]

Possibly the most thorough and helpful 1-2-1 in 16 years of being in the mortgage industry.

- Richard Jennings, Richard Jennings Mortgage Services

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